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Possible problems and their resolution

Zaurus won't switch on

  • Is the battery cover locked? Make sure the switch is to the right.

  • Is the battery charged or external power supply plugged in?

  • Perform a soft reset – see “A soft reset”.

  • Try removing the battery and external power, wait five seconds and then re-insert the battery.

  • Try removing the battery and external power and leaving the device without power overnight. In the morning re-insert the battery and external power.

Wi-Fi is not working

Problems connecting to the Zaurus as a Network Server

Can't connect to a Windows PC

Are the USB drivers installed? See “Installing USB drivers”.

Problems using Zaurus as a USB mass storage device

  • Is the PC Link set correctly?

  • If error dialogs keep appearing on the Zaurus when you connect it to your PC, then disconnect the USB cable from the PC, quit from any remaining dialogs on the Zaurus and then re-connect the USB cable to the PC. It may be necessary to repeat this process more than once.

Bluetooth - can't connect to the Internet via mobile phone

Plug card in and the icon doesn't appear

  • Is it a compatible card?

  • Is it inserted correctly?

  • Remove card, wait and plug back in

  • Reboot.

Search fails to find any devices

  • Is Bluetooth switch on, on your phone?

  • Is phone set to discoverable?

  • Pull card out, put it back in and search

  • Turn Bluetooth off and on, on your phone

  • reboot Zaurus

  • reboot phone

Search doesn't show your phone

  • Is Bluetooth switched on, on your phone

  • Is phone set to discoverable

  • Reboot phone

Fails to connect to phone

  • Is there any indication of activity on your phone? e.g. Zaurus trying to connect

  • Pull card out, put it back in

  • Turn Bluetooth off and on, on your phone

  • Reboot Zaurus

  • Reboot phone

Stuck at 'connecting to network'

  • Click details button and check phone, make, model, operator and country are correct

  • Check you have GPRS coverage

  • Check GPRS is enabled on your Network contract

  • If PAYG make sure you have some credit left

  • Cancel connection dialog and try again.

  • Pull card out, put it back in

  • Turn Bluetooth off and on on your phone

  • Reboot Zaurus

  • Reboot phone

Stuck at 'checking network' or 'checking connection'

  • Cancel connection dialog and try again.

  • Got through same steps as - Stuck at 'connecting to network'

Still not working

  • BlueFig generates logs that are stored in /Documents/BlueFig/

  • Please email us these logs to , this will help us to resolve your problem

Zaurus no longer works properly

If you've done a lot of playing about on the device it may be necessary to restore it to the state it was in when you bought it – to do this follow the instructions in “Returning the Zaurus to box-fresh state”.

Special characters appear as boxes when using the keyboard

Check that you are using a font that supports this special character.

Only red boxes appear when using the keyboard

Press the Japanese key two to the left of Space bar (i.e. immediately left of the key with ) to revert to normal.

Bottom third of screen shows a keyboard or three blank lines

Tap on the icon immediately to the right of the QT logo in the bottom left corner of the screen, (You've activated one of the on-screen entry methods by tapping this icon previously). See “Status bar” and “Screen-based input”.

Can't create database files (Portabase application)

This is typically because you have not selected a folder to save the database file into. So before saving make sure that the folder that you want the database saved to is selected.



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